BACKORDERSIn general, all product on this website is usually available from suppliers within the time indicated with the title details.
From time to time suppliers are not able to supply in the time indicated, and items are placed on backorder. If it appears that your order will not be dispatched on time, you will be informed as soon as possible. You will be offered the opportunity to cancel your order at that time, otherwise you order will be dispatched as soon as the items are available.
Unfortunately, we are not able to provide expected dispatch times for backordered items, though items will be sourced and dispatched as soon as possible. If you have a backordered item and wish to cancel your order, please email us with your order number and cancellation request.
TRACKING YOUR PACKAGE
All orders in NZ are delivered by CourierPost. You can track the progress of your package at the CourierPost website. To do this:
Use the link provided in the order dispatch notification, emailed to you when your order was dispatched, or:
Login if you are not already. Click on the "CHECK ORDER" link at the top of this web page. Click on the appropriate order to view the order detail. Click the link in the tracking number field to view the status of your package.
Allow until 7.00pm on the day of dispatch for the tracking data to be available at the CourierPost website. Before that time, your tracking number may not be recognized by the CourierPost website.
If the status of your package indicates that the courier unsuccessfully attempted delivery, contact CourierPost on 0800 COURIERPOST - you will need to provide the tracking number for your package.
Tracking is not available for International orders, which are shipped via Air Mail.
INTERNATIONAL ORDERS & SHIPPING RATES
We are happy to accept international orders. All international orders are shipped by Air Post. You can view our international shipping rates here.
As soon as your order is dispatched you will be notified by email. Track and trace information is not available with Air Post packages. International shipments take 2-4 weeks for delivery from the date of dispatch, but allow up to six weeks. Customers will be responsible for any import duties, taxes or any other import related costs.
Please return any damaged or incorrectly supplied goods in the original packaging. Returns can be addressed and posted to:
Real Groovy Website - Returns
438 Queen Street
Please include a copy of the invoice or packing slip that accompanied your order. The invoice and packing slip also provide an area where you can indicate why you are returning any goods. If you are unable to provide a copy of the invoice or packing slip, include a note containing your name, address, order number, contact phone number, and reason for return.
You will be notified by email when your return is received. We will repair or replace damaged goods when possible; otherwise we will issue a full refund for the value of the damaged item(s). Postage costs will be reimbursed for the return of any damaged goods.
"HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?"
The stated availability of an item indicates the time taken before the item will be ready to dispatch to you, and takes into account the time taken to receive the item from the supplier. To estimate arrival to you, allow an additional 1-2 business days for courier delivery within NZ, and 2-4 weeks for air mail delivery of international orders (on rare occassions, international delivery can take up to 6 weeks).
Local NZ orders may be split and dispatched as items become available. International orders will be dispatched once all items are ready to ship.
From time to time, suppliers are unable to fulfill your order. Should this occur, we will inform you as soon as possible.
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