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1.0 GENERAL

1.1. As part of Real Groovy, an Incorporated New Zealand company, all Real Groovy website activities come under New Zealand legal jurisdiction.
 

1.2. Real Groovy is commited to following fair business practices. To this end we assure customers that the operation of this website follows the Model Code for Consumer Protection in Electronic Commerce published by the New Zealand Ministry of Commerce, and that we faithfully observe our obligations as set out by the Fair Trading Act 1986 and the Consumer Guarantees Act 1993.

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2.0 ORDER CANCELLATION

2.1 Though Real Groovy website will endeavour to supply orders placed and accepted on this website, order placement and acceptance do not constitute an obligation on Real Groovy website to supply. Real Groovy website reserves the right to cancel any order without notice. Real Groovy Limited's obligations will be limited to protections provided by the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.
 
2.2. In event of any cancelled order, cheque or direct debt payments will be refunded in accordance with the Consumer Guarantees Act 1993. Please note, credit card payments are not processed until orders are ready to dispatch. In the event that credit card payment is processed for a cancelled order, refunds will processed in accordance with the Consumer Guarantees Act 1993.
 

2.3 Customers who wish to cancel any order must notify Real Groovy website by email by 9am on the next business day following the date of order.

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3.0 PRICING

3.1 Prices displayed on the Real Groovy website are subject to change without notice. Prices for items on an order are fixed once your order has been accepted. Subsequent price changes either up or down will not be retroactively applied to accepted orders.

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4.0 FAULTY OR DAMAGED GOODS

4.1 Whenever possible, Real Groovy website will undertake to repair or replace any goods damaged prior to delivery. Real Groovy website will undertake to repair or replace any faulty goods. Damaged or faulty goods will be either repaired or replaced at the descretion of Real Groovy. Where repair or replacement of damaged or faulty goods is not possible a full refund will be issued for the value of the damaged goods. Damaged and faulty goods must be returned to Real Groovy website in accordance with our returns policy.

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5.0 RETURNS

5.1 The Real Groovy website will only accept returns for the following:

  • Goods damaged prior to delivery
  • Goods with manufacturing faults
  • Goods supplied incorrectly
  • Goods that vary from their description on the Real Groovy website

If you have a return, please refer to our Returns Policy for more information.

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