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RETURNS POLICY
The Real Groovy website will only accept returns for the following:
- Goods damaged or faulty prior to delivery
- Goods supplied incorrectly
- Goods that vary from their description on the website
This policy observes obligations under the Consumer Guarantees Act (1993), and Fair Trading Act (1986).
Please contact orders@realgroovy.co.nz if you wish to return an order. You will receive instructions on how to return orders, and a Return Authority number that must accompany any returns.
RETURNS WITHOUT A RETURN AUTHORITY WILL NOT BE ACCEPTED AND WILL BE RETURNED TO THE SENDER UNOPENED.
REFUNDS
Whenever possible, Real Groovy website will repair or replace any damaged or faulty goods; otherwise a full refund will be issued for the value of the damaged or faulty goods.
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