Itil V 3 Foundation Exam Video Mentor
By: Knapp, Jill (Author).
Pearson Education (US). Published: 28/11/2009. Audience Guide: Revision / study guides, Professional & Vocational.
Mixed media product. Sourced from NZ.
ITIL V 3 Foundation Exam Video Mentor provides a comprehensive learning experience from a leading topical expert. The dozens of hours of classroom instruction is enhanced with flash animations, screencasts, scenario-based case studies and labs designed to work together to provide both foundational learning on the topic as well as exam preparation skills. The DVD video tackles each ITIL V3 Foundation topical area with in depth learning that teaches you what you need to understand, not only to pass the exam, but to apply it in the workplace. The classroom instruction is enhanced with the multimedia learning tools to help the expert instructor teach you these topics so that you grasp them for real world application and exam success. This service prepares the user for the ITIL V3 Foundation exam Item Details
ISBN10/13: 0789742594/9780789742599
TITLE: ITIL V 3 Foundation Exam Video Mentor
CONTRIBUTORS: Knapp, Jill (Author)
IMPRINT: Que Corporation,U.S.
PUBLISHER: Pearson Education (US)
FORMAT: Mixed media product
PUBLICATION DATE: 28/11/2009
SUBJECT: Computers/Internet, Computers/Internet, Computers/Internet, General Theory Of Computing, Software - Applications, Systems Management
DIMENSIONS (Width x Height): 178mm x 235mm
PAGES: 112
AUDIENCE GUIDE: Revision / study guides, Professional & Vocational
CONTENTS: I. Introduction II. What is IT service Management III. Book #1 Service Strategy IV. Book #2 SErvice Design V. Book # 3Service Transition VI. Book #4 Service Operation VII. Book #5 Continual Servie Improvement VII. Exam Prep
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