This volume introduces students to the subject matter, methods and findings of conversation analysis. One of the main focal points of applied linguistics, conversation analysis deals with all situations of every-day communication (e.g. doctor-patient, lawyer-client, buyer-vendor etc.). The Introduction to Conversation Analysis provides a basis for all BA-/MA study programmes in which the methods of conversation analysis have a role to play, e.g. linguistics, sociology, psychology, communication science, ethnology and anthropology. Written by leading German philologists from the field of linguistic conversation and interaction analysis at the cutting edge of current research clear, comprehensible and concise replaces the successful introduction by Henne/Rehbock (Sammlung GAschen, 1982, 4th edition 2001)